Terms of Service & Privacy Policy

Last Updated: June 04, 2025

Welcome to Shadow OTP. By using our services, you agree to comply with and be bound by the following Terms of Service and Privacy Policy. Please read them carefully. If you do not agree, you should not use our services.

Terms of Service

1. Acceptance of Terms

By accessing or using Shadow OTP ("Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users, including those who access the Service via our website, API, or mobile app.

2. Description of Service

Shadow OTP provides virtual phone numbers for SMS verification purposes. These numbers can be used to receive SMS codes for online services such as Google, WhatsApp, Telegram, and others. The Service is intended for lawful use only.

3. User Responsibilities

• You must be at least 18 years old to use the Service.
• You agree to use the Service in compliance with all applicable laws and regulations.
• You are responsible for maintaining the confidentiality of your account credentials and API keys.
• You must not use the Service for illegal activities, including but not limited to fraud, spam, or harassment.
• You agree not to attempt to reverse-engineer, hack, or otherwise interfere with the Service.

4. Payment and Refunds

Shadow OTP operates on a prepaid basis. You must maintain a sufficient balance to use the Service. All payments are non-refundable unless explicitly stated otherwise. In cases of service failure due to our fault, you may request a refund by contacting support at shadowinnovationstech@gmail.com.

5. Termination

We reserve the right to suspend or terminate your account at our discretion, with or without notice, if you violate these Terms. Upon termination, your access to the Service will cease, and any remaining balance may not be refunded.

6. Limitation of Liability

Shadow OTP is provided "as is" without any warranties. We are not liable for any damages arising from your use of the Service, including but not limited to loss of data, profits, or privacy. Our total liability shall not exceed the amount you paid for the Service in the past 30 days.

7. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page, and your continued use of the Service after such changes constitutes acceptance of the updated Terms.

Privacy Policy

1. Information We Collect

We collect the following information to provide and improve our Service:

• Personal Information: When you register, we collect your email address, username, and optionally your name.
• Payment Information: We collect payment details (e.g., transaction IDs) through secure third-party processors (e.g., PayPal, Stripe). We do not store full credit card details.
• Usage Data: We log your interactions with the Service, including virtual numbers purchased, SMS received, and API usage patterns.
• Technical Data: We collect device information such as IP address, browser type, operating system, and session duration to optimize performance and security.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain the Service.
• To process transactions and prevent fraudulent activities.
• To improve our Service, develop new features, and conduct analytics.
• To send you updates, promotional offers, and support notifications (you may opt-out via email settings).
• To comply with legal obligations and protect our rights or those of others.

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data in the following cases:

• Service Providers: With trusted third parties (e.g., payment processors, cloud hosting services) to deliver the Service, under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or to protect against illegal activities (e.g., fraud, threats).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to this Privacy Policy.

4. Data Security

We implement industry-standard security measures, including encryption (e.g., SSL/TLS) and secure server protocols, to protect your data. However, no online service is entirely immune to breaches, and we cannot guarantee absolute security. In case of a data breach, we will notify affected users and authorities as required by law.

5. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined above, including:

• Account data (e.g., email, username) is retained while your account is active.
• SMS messages received via virtual numbers are stored for 7 days and then automatically deleted.
• Payment and usage logs are retained for 5 years for tax and audit purposes.

You may request account deletion or data export by contacting us at shadowinnovationstech@gmail.com. Upon deletion, we will remove your data except where required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access your data and request a copy.
• Correct inaccurate or incomplete information.
• Request deletion of your data (subject to legal retention periods).
• Object to or restrict processing of your data.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at shadowinnovationstech@gmail.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to:

• Maintain your session and preferences.
• Analyze website traffic and user behavior (e.g., via Google Analytics).
• Display targeted advertisements.

You can manage cookies through your browser settings. Disabling cookies may limit some features of the Service.

8. International Data Transfers

Your data may be processed or stored on servers located outside your country, including in the United States or European Union. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data in compliance with applicable laws.

9. Children's Privacy

Shadow OTP is not intended for users under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., payment gateways, WhatsApp channels). We are not responsible for their privacy practices or content. Review their policies before using them.

11. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with the revised date, and we will notify you via email or on the Service if significant changes occur.

Contact Us

If you have any questions about these Terms or our Privacy Policy, please contact us at our contact page or email us at shadowinnovationstech@gmail.com.